Have you wondered how you will get consistency in all the myriad tasks that must be completed in running a busy Day Spa? You must read, The E Myth Revisited, by Michael Gerber. Gerber states that if you get your company on checklists, you could go away for a year and come back to a smooth running company. Wait a minute, Michael. The Day Spa industry has a lot of drama in it and who manages that? Well, what he meant is that if you can spell out each and every task in minute detail, get it on a checklist and assign it to each employee, things could run smoothly. You know, he is right. I have spent hours upon hours developing checklists. The checklist for the front desk staff begins outside before they open the front door in the morning. It reads, “pick up any trash or litter outside before entering”. Simple thing, huh! For the opening manager, it reads, “turn off the porch light and turn on the outside music”. The checklists are completed throughout the day and turned in to the Spa Manager at the end of the night to spot check and make sure that everyone is doing their job.
You should have seen my Spa before checklists! It was a constant stream of errors and omissions. If you have any ideas about getting the highest level of consistency, please share. I am always trying to improve my systems.
Bellanina Day Spa & Gift Boutique
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