New Employee Training Is It Worth the Investment?

Many salons and spas provide some sort of introductory training or orientation for most of their new employees. It may take the form of an older employee assigned to show the new employee “the ropes.” Or it may be left to the manager to show them where the coffee pot is and how to apply for time off.

Yet some owners in this highly competitive industry recognize the value in New Employee Orientation (NEO) that goes a step farther.  They require several weeks or even months of training to familiarize every new employee with the company, its products, its services, its culture and policies, even its competition.

There is a measurable cost to that training, but is it worth it?

Surprisingly, all the reasons you come up with (except cost itself) are actually reasons to train.  If you have high turnover, low retail sales and poor morale; training new employees will make them more productive. They will feel better about themselves and the job and they will stick around longer.

If you have low profit per employee per year, you have major problems. You need to start training all your employees, not just your new employees, right away.

And if you still believe that our beauty schools provide adequate training to make students labor-ready you are living in a dream world. Yes, some job seekers make the effort to learn on their own the skills needed for a new job, but most get that training on the job.

That’s where training comes in. Not only does instruction arm your employees with needed professional or technical skills, but it also shows that you are invested in them and interested in bringing them with you into the company’s future. This helps keep workers motivated and involved.

Well-trained employees are the key to your small business success. Studies have shown that the most successful, productive employees are those who have received extensive training. They’re the cream of the crop, often having the strongest stake in the company’s future.

Ana Loiselle, theSECRET Salon & Spa by Design President

www.thesecretconsultant.com

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2 Responses

  1. I am a new spa manager and the owner and I are still trying to figure out the best format to have in place in many areas. Is there a question and answer area? Basic things like, does the manager need an office. How many days a week should the manager work, what is the average salary?

  2. Hi Jeannene, Let me congratulate you first on your new and rewarding position as Spa Manager.

    Your position is one of most importance, but there is no magic formula that makes for a good manager. The business, the employees and the circumstances are all ever-changing variables. Good managers, however, are constantly evaluating their surroundings and looking out for their employees as well as the business. An effective manager can mean the difference between the success and failure of any spa.

    Depending on what the owner of the business needs from you, managers can have the responsibility of: all employee related issues (hiring, firing, coaching, performance reviews, schedule coordination), marketing the business (for new clients, retaining old clients and retail displays), financial aspects (payroll, taxes, budgets) and employee training (coordinating in-house and out of town training to make sure your employees are performing at adequate levels.)

    Once you determine exactly all your areas of responsibility you can better determine the amount of hours you will need to put into your new position, plus a salary that makes sense to you and the owner. To give you a frame of reference, if you had all of the above responsibilities you would need to work a 40+ work week (depending on the size and goals of your spa.) Salary really depends on what you think you are worth and what the owner can afford. As for office space, if you are handling any employee issues you will need a place to keep all of the employee information secured and a space to meet with them that is comfortable and private.

    To better prepare you for your new position I would be happy to provide you with a One Hour FREE Consultation on behalf of my company and the DSA.

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